CAREER OPPORTUNITIES:

1. Customer Service Representatives evidently, the most important part of a call centre or BPO workforce. They are the professionals who actually do the customer care service job, and therefore, they are the face of the company to domestic and international clients. They have to tackle the most critical and highly important job profiles.

QUALIFICATIONS REQUIRED:

Graduate or post -graduate in any discipline

SKILLS REQUIRED:

Impressive communication skills
Pleasing and amiable personality
Sound Convincing skills

2. Technical Support

They are solely responsible for providing the specified technical support to the clients.

QUALIFICATIONS REQUIRED:

Graduate or post-graduate in any discipline
Diploma or degree in Computers

SKILLS REQUIRED:

Impressive communication skills
Well versed with computers and in its applications
Ability to work under pressures
Commitment to and consistency in work

3. Training & Development: They are responsible for providing training and advising employees about the applications or procedures of the company.

QUALIFICATIONS REQUIRED:

Graduate / Post graduate in any discipline

SKILLS REQUIRED:

Excellent communication and interpersonal skills
Good presentation skills
Leading team player
Passionate about work and quality

1. Quality Leader: They greatly facilitate the processes & operations, and monitor the interactions between the call centre agents and customers and provide feedback to the agents for improvement.

QUALIFICATIONS REQUIRED:
Graduate / Post graduate in any discipline
Additional and specialization qualifications are favorable.

SKILLS REQUIRED:

Comprehensive knowledge of the call centre processes
Good communication and analytical skills
Proficient in computers
Target specific and self motivated
Bold and innovative